Help & FAQs

TRUST & SAFETY

if something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a 50% refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Clean Pilots certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund 50% of your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

TERMS AND CONDITIONS

Any claim relating to Clean Pilots Cleaning Services’s web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Clean Pilots Cleaning Services may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Clean Pilots Cleaning Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Clean Pilots Cleaning Services of the site. Use of any such linked web site is at the user’s own risk.

The materials appearing on Clean Pilots Cleaning Services’s web site could include technical, typographical, or photographic errors. Clean Pilots Cleaning Services does not warrant that any of the materials on its web site are accurate, complete, or current. Clean Pilots Cleaning Services may make changes to the materials contained on its web site at any time without notice. Clean Pilots Cleaning Services does not, however, make any commitment to update the materials.

In no event shall Clean Pilots Cleaning Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Clean Pilots Cleaning Services’s Internet site, even if Clean Pilots Cleaning Services or a Clean Pilots Cleaning Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  1. The materials on Clean Pilot Cleaning Services’s web site are provided “as is”. Clean Pilots Cleaning Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Clean Pilots Cleaning Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.

PRIVACY POLICY
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You’ll earn $25 in credit each time someone you’ve referred uses Maids in Black for the first time. The best part? They also get $25 when they use your referral code.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

MANAGE YOUR ACCOUNT

If you reschedule the date of your cleaning within 24 hours of the cleaning then you will be charged $15.

If you cancel the scheduled cleaning within 24 hours of the cleaning or if you are not there to let the cleaner in then you will be charged $40

You can submit a password change request on the customer login page at [login link]

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at [login link]

Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

Yes, However if the furniture weighs more than 30lbs the cleaner will only clean behind or underneath if it is moved for them in advance.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

 

We provide services for all of central LA

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

CLEANING PACKAGES

While your cleaning professionals do their absolute best every service, below we have listed items that, through years of experience, our cleaners have suggested we not offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss, we want to make sure both you and your cleaning professionals are happy!

 

  • Cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No Lifting or moving heavy items (Refrigerator, Stove, Tables, Furniture, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools. If your home requires cleaning of any kind beyond the limits of these tools, we will contact/refer an outside service for you.

 

  • Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. However, they will do their best, and we hope our clients will understand the effort taken.

 

  • Cleaning Exterior Windows

 

  • Removing strong odors (mold, animal waste, smoke, etc.)

 

  • Cleaning Dishwashers and Washing Machines

 

  • Cleaning Light Bulbs

 

  • Cleaning Rodent/Insect Infested Homes

 

  • Removing excess paint from surfaces

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces due to potential damage to paint.

Inside Refrigerator

Remove contents, wipe down & disinfect, replace contents. Does not include freezer unless requested.

 

Inside Oven

Clean & De-Grease inside oven

 

Inside Kitchen Cabinets

Vacuum/Wipe interior cabinets and drawers in kitchen

 

Inside Bathroom Cabinets

Vacuum/Wipe inside cabinets and drawers.

 

Inside Windows

Clean inside window and window sills of reachable windows

 

Blinds

Dust and wipe down blinds. Select number of windows. We do not thoroughly clean plastic or metal mini blinds due to danger of breaking.

 

Baseboards & Doors

Clean baseboards, door facings, door frames

 

Walls

Wipe down/Spot-clean walls. Because the integrity of paint is sometimes an issue, we err on the side of caution when applying cleaning products to the walls. We will do our best to remove basic stains, but sometimes a spot just needs a quick paint touch-up.

 

Patio

Remove cobwebs and sweep

 

Garage

Remove cobwebs and sweep

 

Pet Hair Removal

Pets are awesome, but messy! This extra provides extra time to remove pet hair from floors and carpets. Does not apply to Upholstery.

 

Electrostatic Disinfecting

Safely remove Viruses (Covid-19), Bacteria, Odors, Mold & Mildew. We Sanitize with Vital Oxide, this EPA registered product is colorless, odorless and will not harm water-safe fabrics. It’s so mild you can wash your hands in it.

 

Carpet Cleaning

Removes deep down embedded stains, dirt, pet hair/messes and odors. We will shampoo or dry clean your carpets for two hours. After two hours it is an additional $50 per hour. Shampooing your carpet will extract the most amount of dirt/stains. Your carpet can take 24-48 hours to dry depending on the weather/air flow throughout the house.

 

Load of Laundry

Wash, Dry, and Fold. Please communicate specific garment needs on the day of your service. Once your cleaning is complete the cleaning professional will not stay to fold the clothes that are drying. We recommend that laundry begin as soon as the professional arrives so 1-2 loads can be washed, dried and folded, depending on the time it takes to clean your home.

Our top to bottom, most thorough clean!

 

If you are a homeowner, landlord, property manager, tenant, buyer, or seller in need of a professional cleaning service, our Move In/Move Out option will provide you with a thorough cleaning that will prepare the home for you or the new family! (Please ensure that the home is empty prior to our service. We will need electricity and water.)

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Interior and Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Interior and Exterior of appliances cleaned
  • Interior and Exterior of cabinets and drawers cleaned
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

 

Garage & Patio

  • Sweep floor
  • Remove cobwebs

 

All Rooms

  • Remove trash
  • Clean inside windows
  • Wipe down window sills and tracks
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastics due to danger of bending/breaking)
  • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

If your home has not been professionally cleaned within the last month, selecting the Deep Clean option will give your cleaning professionals the time they need to achieve the high-quality results that they are known for. Once we have performed a Deep Clean, our Standard Clean will be the perfect choice for recurring services!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills and tracks
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture
  • Inside the Fridge

Our Standard Cleaning is perfect for recurring services on a home that has been professionally cleaned within the last month and is in average condition for a well-maintained home.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, Sinks, Showers, Bathtubs, Fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Vacuum/Sweep/Mop

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Sinks, Fixtures, Counter tops cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Interior/Exterior of microwave cleaned & disinfected
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless Steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected